At Luca Tunez, we strive to ensure that you are fully satisfied with your purchase. This policy outlines the conditions and process for returning items and receiving refunds.
Returns
We accept returns for products that are damaged, defective, or not as described. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must notify us within 7 days of receiving the product.
To initiate a return, please contact our support team at [email protected] with your order number, photos of the item, and a brief description of the issue.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:
- Since we operate on cash on delivery.
- Please allow up to 10 business days for the refund to be processed after approval.
Non-Returnable Items
- Products damaged due to misuse, accidents, or improper handling by the customer.
- Products with missing original packaging or parts.
Contact Us
If you have any questions about returns or refunds, please contact [email protected].